Cancellation & Refund Policy

CANCELLATION POLICY

We always prioritized customer satisfaction, with this view our cancellation policy is simple and convenient.
If you have to cancel an order, please do so within 24 hours of placing the order.

FOR OUTRIGHT CANCELLATIONS BY YOU

  • If you cancel your order before your product has shipped, we will refund the entire amount.
  • We will not take cancellation requests once the product has been shipped. 

REFUND POLICY

Refund will be made in the same form that the payment is received within 7 working days upon receiving the original product from the customer in good condition.

    RETURN POLICY

    In case you wish to return the product, please send us an email request with your order id on mayascollectionss@gmail.com stating the return reason within 24 hours from the date of delivery of the product.
     
    After receiving the returned product, we will provide you with a credit note amounting to the value of your returned order excluding any shipping cost paid by you at the time of placing an order.
     
    You can use the store credit note within 60 days for any product listed on our website.
     
    We click photos of the product giving you the actual picture of color, design, and quality. However, there are times when the camera lens cannot match the perspective of an eye and thus slight color difference seen in the product is unavoidable. Some products and colors also tend to look slightly brighter in photos as the camera lens always highlights certain colors more.
     
    Also, our products are truly handcrafted and handmade. Slight irregularities in motifs, texture, and color are a part and parcel of handcrafted products and lend character to them. Please also understand that, unlike chemically dyed and digitally printed products, handcrafted products are not mass manufactured but made in batches. Thus slight variation in color, shade, the motif in each batch produced is natural due to the human involvement in the process. 
    Hence, no exchange no return on dislike basis and colour issues.

      Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:

      1. Any product that exhibits physical damage to the product
      2. The items should be unused and unwashed for hygiene reasons.